byVoice

We’ve been impressed with how skilled their staff members have been. We’ve never been disappointed with a teammate; we’ve always requested to extend their contracts. Additionally, we’ve been impressed by their level of communication across the board. Their business analysts and systems analysts have been particularly fantastic when it comes to communication. Furthermore, we’ve appreciated the responsive nature of their management team. They’ve reacted quickly and scheduled ad-hoc meetings to address our concerns and discuss topics further as needed. They’ve executed several plans to improve our project and have kept us up-to-date on progress and next steps.

I've worked with a number of development partner organizations over the years and almost all of the experiences have been less than great. One of the common areas these relationships can breakdown is if tasks aren't delivered on time or if the partner organization is unable to see the product with the same eyes as the sponsoring organization. byVoice has been aligned with our vision and has had the appropriate processes to keep aligned. As such, the product we've built with them has fulfilled our vision. Importantly, we feel the code has been written to a high standard and we're confident that, were we ever to inhouse it, we could maintain it and not be hindered by technical debt.

Our main metric has been to launch the product in time for our clients’ cut-off period, and byVoice has successfully delivered.