AxoDesk is an AI-powered omnichannel customer engagement and CRM platform developed by Axora Infotech to help businesses manage customer conversations, leads, marketing, and support from a single workspace. The platform consolidates WhatsApp Business API, Instagram, Facebook Messenger, Email, and Live Chat into a unified inbox with shared customer timelines, conversation assignment, internal notes, team collaboration, SLA tracking, and customer context. We engineered AxoDesk with a workflow automation layer that enables businesses to automatically capture leads, route conversations, send WhatsApp template messages, apply tags, trigger follow-ups, and execute business processes based on customer actions and events. The platform also integrates Meta Ads for lead capture and conversion tracking, while Shopify integration brings customer, product, cart, and order context directly into conversations. Meta Conversions API helps businesses send lead and purchase outcomes back to Meta for improved campaign measurement and optimization. Key capabilities include: • Unified omnichannel inbox • WhatsApp Business API integration • Instagram and Facebook Messenger integration • Email and website live chat • CRM and unified customer profiles • Visual workflow automation • Lead capture and automated follow-ups • WhatsApp broadcasts and campaign management • Shopify customer and order integration • Meta Ads lead capture • Meta Conversions API integration • Team assignment, routing and collaboration • Internal notes, mentions and SLA tracking • Customer and support analytics • Multi-tenant SaaS architecture • AI-powered customer engagement capabilities AxoDesk was engineered as a scalable SaaS platform designed to connect marketing, sales, customer support, and commerce operations around a single customer record.
AXORA INFOTECH
AI Software development company
AXORA INFOTECH
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