The client is a provider of cloud-based software for inbound, outbound, blended, and omnichannel contact centers globally. They developed AI-powered software that helps agents deliver exceptional customer experiences across phone, email, social media, video, and other channels. The product provides pre-built integrations with the leading CRM solutions, which enables faster resolution of support cases. Additional important aspects like dashboards contribute to providing transparency, automating system interactions, and optimizing the operations of contact centers. Years of product evolution have resulted in a massive functionality scope that the in-house specialists were tasked with supporting via manual and automated verifications. The client sought to implement an automated approach across the entire project. Results: +Aligned the process of writing test cases across multiple teams to ensure standardized test automation workflows. +Reduced redundancies and streamlined the automation process due to a1qa’s expert who reviewed test cases upfront to determine whether automation was necessary. +Significantly reduced technical debt and optimized the work of in-house QA teams, which freed up time for manual QA engineers to concentrate on other tasks.
a1qa
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a1qa Portfolios
The client was developing a web system allowing B2B companies to insure business or people against risks or force majeure. Users can fill out a form with questions regarding their company details and submit an application. It’s either processed by third-party companies or sent to Salesforce to be handled by the client’s brokers. Afterward, the system shows end-users insurance quotes available for purchasing. The client’s product owners and a QA engineer were responsible for manual testing, and an outsourced QA vendor — for test automation. The processes lacked efficiency, and defects still appeared in the production environment. a1qa was contacted to turn the tide. Results: +Created solid quality control to facilitate timely rollout of stable software features that don’t require post-release expensive and long defect fixing. +Ensured high IT product’s quality due to improving work with requirements and running tests focused on preventing major and critical issues in the production environment.
The client is a high-street fashion brand headquartered in London that runs 300+ brick-and-mortar stores across the UK, Ireland, and internationally. They also have 6 dedicated online stores. To rapidly release new features for their online stores, the retail player began searching for additional nearshore QA specialists with vast expertise in both functional testing and test automation. Thus, they selected a1qa. Results: +Released fail-safe software while decreasing QA costs through top-tier operation of online shops. +Ensured a pleasant CX due to high-performing websites with easy and intuitive product search and navigation. +Optimized QA workflow and budget due to adopting test automation.
The client is the adtech development unit of Europe’s leading free-to-air broadcaster group. They developed a web platform enabling European broadcasters and online publishers to offer advertising solutions, monetizing their content by selling ad space to international advertisers. This software consists of an internal UI for managing campaigns and a back-end with complex business logic making thousands of decisions per second. In addition, the client created a mobile application for Android and iOS platforms. The client reached out to a1qa to deliver a high-quality product to existing clients and customize it for new ones. Results: +Ensured failsafe operation of intricate software solutions with complex business logic. +Set up QA processes from scratch to provide high testing efficiency. +Achieved faster testing cycles by automating API collections, reducing testing time from several hours to just 3 minutes. +Nearly doubled elements’ loading speed during client-side testing, reducing it from 36 seconds to 19 seconds and identifying several bottlenecks for the client to address.
The client is a prominent provider of consumer and commercial automotive services, specializing in paint, collision, glass, vehicle repair, oil changes, maintenance, and car washes. Their flagship IT product is a B2B marketplace built on the SAP Hybris platform, serving thousands of shops by offering high-quality products from top suppliers. In the past, the client worked with a third-party QA vendor but was dissatisfied with the efficiency of their QA processes, which led to significant delays in launching the marketplace. This prompted them to search for a more QA partner that better suited their needs. Results: +Set up QA processes from the ground up to ensure effective software delivery and eliminate any probability of missed deadlines. +Released high-performance flagship marketplace that serves thousands of shops in just five months after a1qa joined the project. +Enhanced the quality of delivery processes and the marketplace itself due to thorough testing throughout the entire SDLC. +Sped up regression testing time by 50% and optimized smoke and build verification suite testing by introducing Java-based test automation. +Ensured interchangeability of team members due to creation of a solid knowledge base and knowledge transfer system.
The client is a leading developer of location intelligence software used by the governments in construction, logistics, real estate, public transport, and other sectors to provide safe and eco-friendly urban settings for its citizens. a1qa was commissioned to help the client improve the quality of four software products. Results: +Enhanced software quality of 4 location intelligence products tailored to ensure the well-being of people and promote their synergy with nature. +Developed a test automation practice for complex software and diverse environments.
The client is a longstanding leader providing aesthetic medicine solutions and equipment to 2,500+ clinics across the Middle East. Serving the entire Arab region with first-class aesthetic medicine hardware technologies, the client has an online shop based on Salesforce to process orders and product warranties as well as monitor the return of goods. With the intention to actualize the region’s potential in aesthetic medicine and help their clients build a reputation of excellence by using top-notch facilities, the company acquired QA services of a1qa. Results: +Accelerated testing by selecting a time-effective method of creating test documentation and enhanced CX through efficient bug spotting and fixes during functional testing. +Established a Scrum-driven test strategy from the ground up and prepared a testing strategy with detailed description of QA workflows improvements. +Acquired necessary QA knowledge to maintain efficiency on the project and manage developed testing processes on their own.
The client designs novel solutions to businesses across multiple domains. To provide exceptional value to its end customer who evolves the concept of languages digitalization, the client was looking for a QA provider to establish QA processes from the ground up and polish new functionality. The client was contacted by an end customer as the quality of code delivered by his previous developer was low, which had an adverse impact on the technical health of the product. Therefore, a1qa was to help improve the situation. Results: +Established QA ecosystem to work out a strong delivery practice and ensure 360-degree project transparency. +Polished products quality and improved technical health due to spotting defects early in the development cycle and providing end users with the opportunity to get flawless eLearning experience. +Faster time-to-benefits and reduced operational costs owing to showcasing test automation benefits followed by its smooth introduction. +Streamlined workload through high team’s flexibility and quick problem-solving including emergencies.
The client is a Swiss-based software development company providing public and private organizations with tech-powered learning and training services and solutions. With their increasing number of developed IT products, the client enlisted the help of a1qa and expanded the testing team with a1qa’s QA engineers. Results: +Revamped QA workflows due to all-inclusive process assessment and support in enabling a unified QA approach. +Optimized QA budget by automating smoke and regression testing. +Delighted partners with high-quality software through holistic QA assistance, including performance and cybersecurity testing, at all SDLC stages.